We want you to be completely satisfied with your Oxen Hi-Tech purchase. Our return policy is designed to ensure a hassle-free experience:

  1. Faulty Products:
    • If you receive a faulty product, we encourage you to inspect the parcel in front of our delivery partner’s agent and return it immediately.
  2. Return Process:
    • Contact our customer support team within the stipulated time frame to initiate the return process.
    • The return must include all original packaging and accessories.
  3. Refund or Replacement:
    • Once the returned product is received and inspected, we will process a refund or send a replacement, as per your preference.
  4. Warranty Claims:
    • If you encounter any issues with our products within the warranty period, please contact our customer support team with proof of purchase.
  5. Non-Returnable Items:
    • Certain items, such as customized or used products, may not be eligible for return unless they are defective.
  6. Shipping Costs:
    • Return shipping costs for faulty products will be covered by Oxen Hi-Tech. For other returns, the customer may be responsible for the shipping fees.
  7. Refund Timeframe:
    • Refunds will be processed within a reasonable timeframe after the returned product is received and inspected.

For any queries regarding returns or warranty claims, please contact our customer support team. We appreciate your trust in Oxen Hi-Tech, and we are committed to ensuring your satisfaction with our products.